Refund policy

Cancellations and returns

Our standard-design T-shirts are printed when you order. You can cancel before delivery or within 14 days after the day you receive your goods. If one order arrives in separate deliveries, this period starts after the last item arrives.

Email support@nerdrageasylum.com with your decision to cancel and your order number if available. You do not need to give a reason. You may use the form below or another clear statement. Cancellation does not depend on our approval.

After notifying us, send the goods back within 14 days. Please contact us for the appropriate return instructions. Where supported, we direct returns to the relevant Printful facility. The address can vary by fulfilment location.

You pay the direct return postage when you change your mind or choose the wrong size. You may try the shirt on as you would in a shop. We may deduct for diminished value caused by handling beyond what is necessary to inspect it. Original packaging is not a condition of your legal rights. We do not charge a restocking fee.

Refunds

We refund the returned goods and the standard outbound delivery charge when you cancel the entire order. Additional charges for an upgraded delivery service are excluded.

We refund without undue delay and within 14 days after receiving the goods or evidence of their return, whichever happens first. If goods have not been supplied, we refund within 14 days of your cancellation notice. We use the original payment method unless you agree otherwise, without a refund fee.

For a different size, return the original under this policy and place a new order. We do not offer free size exchanges.

Faulty, damaged or incorrect goods

Contact support@nerdrageasylum.com with your order details and a description of the problem. Photos help where available. We provide the refund, repair or replacement required by applicable consumer law and cover reasonable return costs for faulty or incorrect goods. We will explain whether a physical return is needed.

UK customers generally have 30 days to reject faulty goods for a refund. Further legal remedies continue afterwards. Your rights are not limited by our supplier’s claim deadlines or the standard return-request window.

Nothing in this policy limits stronger rights available under applicable consumer law.

Contact and cancellation form

Nerd Rage Asylum Limited, company number 16907804, registered in England and Wales.
Registered office and correspondence: Flat 7, 24-26 Kingsbridge Avenue, London W3 9AJ, United Kingdom.
Email: support@nerdrageasylum.com.

We aim to reply within two business days. Please contact us for product return routing before posting a parcel.

You may use the following form, but it is optional:

To: Nerd Rage Asylum Limited, at the correspondence address or email above.

I/We give notice that I/We cancel my/our contract for the following goods: